Our Philosophy
About US
Top Notch Healthcare Agency is driven by the philosophy of commitment to our patients, leadership and excellence. We understand the unique physical, emotional and spiritual needs of each person. We strive to reach the highest level of respect and service to patients, families/caregivers, visitors and each other.
We take pride in creating an environment of teamwork and participation, where, through continuous performance improvement, employees pursue excellence in their work, the organization, and their personal growth and development. We believe that the quality of our human resources organization personnel is vital to our continued success. We maintain financial viability through a cost-effective operation to meet the organization’s long-term commitment to the community.
Our Mission
Our mission is to deliver an excellent and compassionate environment for each person entrusted to our care and to inspire hope and healing by assisting those individuals to achieve their highest level of physical, emotional, and spiritual well-being.
We are dedicated to improving the lives of all people committed to our care through clinical excellence and exceptional customer service offered in an atmosphere of compassion, hospitality, and respect for the dignity of each person.
Our Vision
Our vision is to become the preferred home health provider in each community we serve by delivering quality life-changing care.
TopNotch Healthcare Agency
Our Core
Compassion
We seek to create a warm and compassionate environment by showing genuine kindness and empathy and offering hope and encouragement to every resident, patient, and employee.
Stay healthy with our services
Service is the essence of our culture. We will serve those in need with respect, humility, grace and gratitude and offer choices.
Qualified Doctors
We seek to create a warm and compassionate environment by showing genuine kindness and empathy and offering hope and encouragement to every resident, patient, and employee.
Happy Patients
We believe each of our residents, patients, and employees is a person of great value and deserves to be treated with dignity, respect and courtesy.
Are you an older adult, or a caregiver or loved one of an older adult, looking for quality in the home because of one or more of the following?
Recently diagnosed with a new illness or have a change in your health condition
Recent changes to medication
Recently hospitalized
Fear of falling or feeling at risk for a fall
Concerns about safety and independence at home
Experience difficulty or require assistance to leave home
Experience difficulty managing medical needs, medications, or safety at home
Need one or more of the following services:
Skilled Nursing
Our agency can help! You may be entitled to in-home health care services under your OHIP or private insurance. OUR Agency offers solutions to these common needs, including nursing and personal support services.
We can address your specific needs with:
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RESIDENTS’ BILL OF RIGHTS
Topnotch Healthcare ensures that all employees and staff respect and promote the following rights of residents:
Every patient has the right to be treated with courtesy and respect and in a way that fully recognizes the patient’s inherent dignity, privacy, worth and individuality, regardless of their race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability.
Every patient has the right to have their lifestyle and choices respected.
Every patient has the right to give or refuse consent to the provision of any service.
Every patient has the right to have their participation in decision-making respected.
Every patient has the right to freedom from abuse.
Every patient has the right to freedom from neglect by the staff.
Every patient be free from discrimination as per the Human Rights Code or the Canadian Charter of Rights and Freedoms while receiving services.
Be culturally sensitive to patients who are First Nations, Métis or Inuk and are receiving home and community care services.
Patients may raise concerns or commend changes and receive clear information pertaining to the services being received without fear of coercion, interference, discriminate on or retaliation.
To receive a free, no obligation in-home assessment by a designated person to perform assessments, and be involve in the development, evaluation and revisions to your plan of care.