Topnotch Healthcare ensures that all employees and staff respect and promote the following rights of residents:

1. Every patient has the right to be treated with courtesy and respect and in a way that fully recognizes the patient’s inherent dignity, privacy, worth and individuality, regardless of their race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability.

2. Every patient has the right to have their lifestyle and choices respected.

3. Every patient has the right to give or refuse consent to the provision of any service.

4. Every patient has the right to have their participation in decision-making respected.

5. Every patient has the right to freedom from abuse.

6. Every patient has the right to freedom from neglect by the staff.

7. Every patient be free from discrimination as per the Human Rights Code or the Canadian Charter of Rights and Freedoms while receiving services.

8. Be culturally sensitive to patients who are First Nations, Métis or Inuk and are receiving home and community care services.

9. Patients may raise concerns or commend changes and receive clear information pertaining to the services being received without fear of coercion, interference, discriminate on or retaliation.

10. To receive a free, no obligation in-home assessment by a designated person to perform assessments, and be involve in the development, evaluation and revisions to your plan of care.